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YOUR DATA MATTERS

temototo Privacy Policy: How We Handle Your Account Data

This policy explains exactly what data temototo collects when you use our platform, how we store it, and what choices you have over it. Every account action — from logging in on your phone to completing a DANA or QRIS deposit — is covered here.

  • Account Data Protected
  • Local Payment Records
  • Your Rights Explained
  • Contact Path Included
POLICY SCOPE DETAIL

What This Policy Covers and How It Applies

When you open an account with temototo, we collect the information needed to run your session: your login credentials, device identifiers, and the transaction records attached to your wallet. This includes deposits and withdrawals processed through DANA, OVO, GoPay, ShopeePay, and QRIS where those methods are available in your region. We retain this data for as long as your account remains active and for a period after closure as required by applicable law. Data we collect falls into three categories: identity data you provide at registration, transactional data generated by each session, and technical data your device sends automatically such as browser type and IP address. We do not sell your personal data to third parties. We may share it with payment processors — including the local e-wallet rails you use — solely to complete your requested transaction. Any access to your data by third-party services is governed by their own terms, and availability of those services depends on local law and eligible regions. If you have questions about a specific data category, the contact path in this policy is the right place to start.

  • DANA Transactions

    Deposit and withdrawal records tied to your DANA wallet are stored as part of your account transaction history. You can view these in your account dashboard after login. Retention follows our standard data period and applicable local requirements.

  • OVO & GoPay Records

    Payments processed via OVO or GoPay generate a transaction entry on your account. These records are held securely and are accessible to you through your account history page. They are not shared beyond what is needed to process or verify your payment.

  • QRIS Payment Data

    QRIS scan-and-pay transactions are logged against your account in the same way as other local payment methods. The data includes the amount, timestamp, and status. Contact support if a QRIS record shows an error or discrepancy.

  • ShopeePay Entries

    ShopeePay deposits appear in your wallet transaction log once confirmed. If a transaction does not appear within the window shown on the deposit screen, raise it through the support contact listed in this policy rather than repeating the transaction.

INSIDE VS OUTSIDE

Where This Policy Applies

Not every service you encounter while using temototo falls under this policy. The table below draws a clear line between what we govern directly and what is handled by a separate party.

  • Account Access

    Your login session, device continuity between mobile and desktop, and session tokens are fully within the scope of this policy. We control how this data is collected, stored, and deleted.

  • Payment Transactions

    Transaction records for DANA, OVO, GoPay, ShopeePay, and QRIS deposits or withdrawals processed through our platform are covered here. The payment provider's own privacy terms apply to their side of the transaction.

  • Site Content

    Pages, game catalog entries from our studios — Microgaming, JDB, CQ9, and Joker — and lobby navigation data fall within scope. We log which titles you open to maintain session continuity; this is not shared for advertising.

  • Third-Party Services

    Any external link, wallet app, or payment gateway you reach from our platform operates under its own policy. We are not responsible for data handling by those services once you leave our domain.

YOUR ACCOUNT RIGHTS

Actions You Can Take Under This Policy

You have practical choices over the data we hold on your account. You can request a copy of the personal data attached to your profile at any time by contacting support through the channel listed in this policy. If any detail — your registered email, phone number, or linked wallet identifier — is incorrect, you can update it directly from your account settings page or ask support to correct it on your behalf. Where local law grants a right to request deletion, you may submit that request through the same support contact; we will confirm whether deletion is possible given any legal retention obligations that apply. We aim to respond to data requests within a reasonable period. We cannot guarantee a specific response window, but we treat every request as a priority and will keep you updated on its status through the contact method you used to submit it. Availability of specific rights depends on local law and the eligible region your account is registered in.

  • Review Your Records

    Log in and go to your account dashboard to see your transaction history, login records, and profile data. This is the fastest path to reviewing what we hold without needing to contact support.

  • Correct Account Details

    Update your registered details — email, phone, linked wallet — from the account settings page. If a field is locked, contact support with the correction and your account ID.

  • Raise a Data Question

    Use the support contact listed in this policy to ask about a specific data point, request a copy of your records, or flag an inaccuracy. Include your account identifier so we can locate your data quickly.

  • Request Data Removal

    Submit a deletion request through support. We will confirm what can be removed and what must be retained under applicable law, and we will notify you of the outcome through your registered contact.

REACH OUR TEAM

How to Contact Us About This Policy

If any part of this policy raises a question about your account data, the paths below connect you directly to the team that handles data and privacy requests. Include your account identifier and a brief description of your request so we can route it correctly.

  • Email Support

    Send your data or privacy question to our support address listed in your account help section. Email is the recommended path for written requests that need a documented response.

  • Live Chat

    Open the chat widget from any page while logged in. Live chat handles account questions in real time and can escalate a data request to the appropriate team if needed.

  • Account Help Page

    Your account dashboard includes a help section with the current support contact details and a request form. This is the most direct route for submitting a formal data review or correction request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection on temototo is built around four operational commitments: limiting what we collect, securing what we store, giving you visibility through your account, and providing a clear contact path when something needs to change.

  • Data Storage and Retention

    Your account data is stored on secured infrastructure. We keep it for the period your account is active and for a defined period after closure as required by applicable law. You can request the specific retention period that applies to your account through support.

  • Cookies and Session Data

    We use cookies to maintain your login session and remember your device between visits. You can manage cookie preferences through your browser settings. Disabling session cookies may affect account continuity across devices.

  • Account Security Practices

    Access to your account data is protected by your login credentials. We recommend using a unique password and updating it if you suspect unauthorized access. Any suspicious account activity should be reported to support immediately via the contact path in this policy.

  • Policy Updates and Contact

    When this policy changes in a material way, we will update the version date visible at the top of this page. Continued use of your account after a change constitutes acceptance. To ask about a change or request clarification, use the support contact in the section above.

POLICY FAQ

Common Questions About Your Privacy on temototo

These questions come from account holders who want to understand how their data is handled before or after registering.

What personal data does temototo collect when I register?

We collect the information you enter at registration — email address, phone number, and the wallet identifier you link for payments such as DANA or OVO. We also record device and session data automatically when you log in. We do not collect more than what is needed to run your account.

Can I see the transaction records attached to my account?

Yes. Log in and open your account dashboard to view your full transaction history, including DANA, GoPay, ShopeePay, and QRIS deposit records. If a specific entry is missing or looks incorrect, contact support with your account ID and the transaction date.

How long does temototo keep my account data after I close my account?

We retain your data for a defined period after account closure as required by applicable local law. The exact period depends on the type of data and your registered region. You can ask support for the specific retention schedule that applies to your account.

Does temototo share my data with third parties?

We share data only with the payment processors needed to complete your transactions — such as the e-wallet rails you choose. We do not sell your data. Any third-party service you access through our platform operates under its own privacy terms.

How do I request a correction to my registered account details?

Go to account settings to update unlocked fields directly. If a field is locked — for example a registered phone number tied to a payment verification — contact support with your account ID and the correct information, and the team will process the update.

Who do I contact if I want to request deletion of my account data?

Submit a deletion request through the support contact listed in this policy. Include your account identifier. We will confirm what can be deleted and what must be retained under applicable law, and we will send you the outcome through your registered contact method.